Nilson Santana

Hotel Manager, Brazil

Besides being a joy to work with, Lauren is a take-charge person who is able to present creative ideas and communicate the benefits.  She successfully developed several training plans for my department that has resulted in increased customer and employee satisfaction.  Lauren not only headed the training project we dreamed of having for our customer service agents, she ensured its success by demonstrating leadership abilities that my colleagues, managers and trainees both respected and admired. In addition to her training excellence, Lauren assumed a leadership role in meetings, inspiring and motivating our employees to rise to new challenges.  I really couldn’t have wished for anymore!